Contact Us!

Christine Wilson: Director of eLearning

Email: cwilson@sheltonstate.edu
Office phone: 205-391-5896
Office location: Martin 2718

John Alexander: Instructional Technology & eLearning Manager

Email: jalexander@sheltonstate.edu
Phone: 205-391-2343
Office location: Martin 2717

Online: Canvas student guides (Links to an external site.) 🐼

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Canvas Help

In this video, you will learn about the Help resources available in Canvas.

To view subtitles for this video, click the CC button in the toolbar and select a language.

It is crucial to seek help when you can’t access the campus LMS (learning management system) or you have difficulty with your computer settings or browser:

- For technical assistance, contact Canvas Premier 24/7 Support by clicking the Canvas Help button on the far left menu or call toll-free: 1-866-722-5898.
- Canvas support is available24/7 through the Canvas Help link Links to an external site. in the bar on the far left of the page.
- Please see the LMS Student Guides here, to learn more about specific Canvas functions: Canvas Student Guide (Links to an external site.)

Supported Browsers

Based on best practices, we in Information Technology recommend that you use one of these two browsers.

Chrome (Links to an external site.)

Firefox (Links to an external site.)

Safari for Macintosh may work in most instances but again Chrome and Firefox are best.

safari
Safari (Links to an external site.)

Please avoid using Internet Explorer, which is not recommended.

Your instructor may ask you to take a Canvas quiz on a College lab or classroom computer with Respondus LockDownBrowser:

How to take a quiz with HonorLock

Clearing the Browser Cache

Clearing the browser cache helps keep pages updated with the correct information. See instructions for How do I clear my browser cache on a PC? (Links to an external site.) and How do I clear my browser cache on a Mac? (Links to an external site.)

Computer Requirements

Basic computer system requirements (Links to an external site.) to use Canvas.

THE HELP BUTTON
Click the button to bring up Canvas Help. You can also ask your instructor a question.